Laura is a Housing Innovation Manager at SHS. As a researcher and evangelist of Human-Centred Design, Laura believes bringing previously unrepresented voices into the design process will result in kinder, stronger, and more efficient systems, services and products. Laura has worked with a variety of groups with lived experience in the past both with government and other clients and is passionate about decolonizing the design process and pursuing approaches that are accessible, creative and welcoming.

She has spent the past decade conducting qualitative research and training and coaching government, startups, and corporate clients in innovation methodologies including Human-Centred Design, Equity-Centred Design, Behavioural Design, and Lean Startup. Areas of particular interest include equity centred and inclusive design, Truth & Reconciliation, the decolonization of research practices, social impact innovation, tech ethics, collaborative innovation, systems approaches, and venture design.